QA Consulting Blog

Toby Butler

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The rise of robotics in the workplace

Posted by Toby Butler on 29/12/16 10:30

One rapidly growing area of technology and digital transformation is robotics in the workplace, especially their use in call centres and back office support functions. With organisations under tremendous pressure to meet the increasingly high levels of service expectation from digital customers, robotics can play a quick shift towards helping simplify and automate repeated processes allowing call centre agents to focus on customer interactions and less manual steps across different IT systems.

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Topics: Robotics

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